FAQ
TEAM ORDER FAQ.
Everything you need to know
before designing your team gear.
Quick answers to the most common questions about ordering custom hockey gear.
Sample orders are available with no minimum. Volume pricing is available for team orders of 12 or more items.
Yes. A FREE professional mockup is provided based on your logo, colors, and ideas before production.
Yes. Simply send us your logo, team colors, and ideas. Our design team will create a FREE professional mockup for your approval before production.
Yes. Send us photos or your existing design, and we’ll recreate it as closely as possible.
No problem. Send us the best logo file you have. If vector artwork is required, we’ll let you know before production. Additional artwork charges may apply.
Detailed sizing information is available on each product page to help you select the appropriate sizes for your team.
Absolutely. Our design team will provide a digital mockup for approval before manufacturing. A physical pre-production sample can also be provided upon request for final confirmation before full production.
Standard production takes approximately 4–6 weeks after final artwork approval. Rush production may be available upon request.
We keep your approved team design on file, making future reorders easier for new players, replacement items, or roster changes.
Yes. We offer worldwide shipping and work with trusted logistics partners to ensure timely delivery.
If you receive a defective or incorrect item, please contact us within [30] days for a resolution. We will work with you to resolve the issue.
STILL HAVE QUESTIONS?
Can’t find the answer you’re looking for? Our team is here to help.
Contact Us →Or email us at support@hockeyjerseypro.com
